Terms of service – Junie Ties

Terms of service




The following General Terms and Conditions shall apply to all orders placed with JUNIE Ties UG (haftungsbeschränkt), Pflügerstrasse 52, 12047 Berlin through the online shop “junieties.com” (hereinafter referred to as „JUNIE“).

The contract language is either German or English.


If and once you order goods from JUNIE by clicking “Buy Now” in the shopping cart, you make a binding offer of purchase.

Upon order placement, you will receive an automatically generated Email (within 48h) in which we confirm the receipt of your order. The receipt confirmation does not confirm our acceptance of your offer of purchase.

A purchase contract is concluded when we send you the Shipping Confirmation email with information about the details of your order, as well as a shipment tracking info.

We reserve the right to refuse service to anyone for any reason at any time.


You have the right to cancel this contract within 14 days without giving reasons for the cancellation. The deadline for cancellation is 14 days from the day on which you or a third party named by you who is not the shipper took possession of the goods.

In order to exercise your right of cancellation, please inform us by sending an email to hello@junieties.com or send a letter to JUNIE Ties UG (haftungsbeschränkt), Pflügerstrasse 52, 12047 Berlin.

In order to meet the cancellation deadline, it is sufficient if you send off the notification of your decision to exercise your right of cancellation before the cancellation deadline expires.


The prices at the time of the order apply. The prices quoted on the goods’ pages include value-added tax.

In addition to the price of our products, costs for shipping may apply. These costs will be made clear during the order process on the Checkout page.


Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Payments can be made by the various payment methods displayed at the checkout, including major credit cards such as Master and Visa as well as online services such as Paypal.

JUNIE may withdraw from the contract in case payment is not received within two weeks following the contract conclusion.

Every product remains the property of JUNIE until payment has been fully made.


Please note: currently, we only ship to member countries of the European Union.

The shipping costs within Europe are free of charge.

All shipping costs outside will be clearly indicated at the checkout. 

if you order from outside the EU and want to order one of our products, please contact us: hello@junieties.com.

All orders are processed within 1-2 business days of order placement.
Depending on your location, the standard shipping time may take:

  • Germany: 3-5 business days
  • EU: 5-7 business days

COVID 19 UPDATE: Due to the current situation with COVID 19 there might be delays in every activity external service providers (such as DHL) are involved.

In order to avoid wrong deliveries, complete and accurate delivery address information are required. This includes the correct address the order is going to and the name of its recipient. We won't be liable for the delivery to the wrong address or person as a result of the supply with incomplete or inaccurate information.

After your product has been packed and left JUNIE, you will receive a shipment confirmation email. This contains all the information about your order, including the tracking number and the shipment status.

In the event of the goods ordered being unavailable, we reserve the right not to deliver. In this case, we will notify you of the situation immediately and promptly reimburse any considerations already received.

The costs incurred by cancelling an order after dispatch, or refusing to accept the delivery shall be borne by the customer. For rejected deliveries or not collected parcels in the parcel shop of the deliverer, we charge an expense allowance (for deliveries within Germany 4 €, to abroad 10 €), which we deduct upon return of the order from the amount to be refunded.

If you have not received the shipment confirmation email, please check your spam folder and bin.


In case the customer orders products from JUNIE to be delivered outside the EU, these products may be subject to import duties and import taxes, which may be levied immediately upon arrival of goods in the destination country. The customer shall be obliged to bear any additional charges for customs clearance; JUNIE Ties does not have any influence on such charges. Customs regulations can differ substantially from one country to another and therefore, the customer should contact his local customs authorities and ask for further information.

The customer is considered to be the importer when he orders products from JUNIE Ties and he is obliged to comply with all laws and regulations of the destination country.


We hope you will be satisfied with our products but if something isn’t quite right, you can return them within 14 days of receiving your original order.

A return slip is provided with all shipments within Germany.
It can be also downloaded here: https://junieties.return-service.online/

For returns outside of Germany, we ask you to send us an email including your order ID to hello@junieties.com. We will get back to you with further instructions.

Further information can be found in our refund policy.


We bear the risk of transport until the good has been delivered to you. If goods obviously damaged in transit are delivered, please notify such defects immediately to the delivery agent and please contact us as soon as possible.

Any failure to notify the delivery agent or to contact us has no consequences in respect of your legal rights. However, you agree to provide reasonable assistance to help us assert our own claims against the carrier or transport insurance.


Please understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. Read more about the use of data in our privacy policy.


You are entitled to a statutory right of liability for defects, in accordance with the statutory conditions, pertaining to any goods purchased by you


Should one or more provisions of these General Terms and Conditions be or become invalid, the validity of the other provisions shall remain unaffected.

Any contracts between you and us shall be governed exclusively by German law, with the exclusion of the provisions of the United Nations Convention on Contracts for the International Sale of Goods (CISG).

If you are a merchant, a legal person of public law or a public special fund, then the court of jurisdiction for all disputes arising out of or in connection with contracts between you and us.

All legal relationships of the parties are subject to the laws of Federal Republic of Germany except for the laws about the international purchase of movable goods.


Questions about the Terms of Service should be sent to us at hello@junieties.com.

Last update: 01.02.2020


We don't ship officially outside European Union (EU) yet!

If you'd like to place an order please email us at hello@junieties.com